Help & Support

Get the help you need—fast. Explore FAQs, tutorials and resources (coming soon!), or contact our support team for expert assistance.

Tutorials and troubleshooting guides

How to get started
How to issue a credential
How to import student data
How to upgrade your plan

Frequently asked questions

Who is Velocert for?

Velocert is designed for organisations of all sizes. If you certify skills, train people, or manage learning platforms, then Velocert is for you.

No matter if you need diplomas, product certifications, or training records, we can help! Check out our custom solutions in the Solutions section.

What do I need to start issuing credentials?

Getting started is quick and easy. Simply create an account and verify your institution. You’ll get 100 free credentials to test the system.

Which plan is best for my institution?

The best plan depends on your needs.

Consider how many credentials you issue. Think about the level of personalisation you want. Decide if you need features like multilingual support or an institutional eSeal.

Are Velocert's digital credentials legally valid in the European Union (EU)?

Absolutely! Velocert provides eIDAS-compliant European Digital Credentials. These credentials are legally recognised throughout the EU.

Like verified paper documents, they are secure and tamper-proof. They are valid across the EU, so your credentials have real value.

What are the benefits of eIDAS compliance?

With Velocert you can create eIDAS compliant credentials.

This means you get the highest level of security, fraud protection, and legal recognition across the EU.

eIDAS makes sure your credentials are trusted, portable, and verifiable.

Can organisations outside the EU use Velocert?

Yes! No matter where you’re based, Velocert can help you. In a few easy steps you can issue secure, instantly verifiable credentials.

Our easy-to-use platform requires no coding. It saves administrative time. Velocert reduces costs compared to traditional certification methods.

Do Velocert's digital credentials support interoperability?

Definitely. Velocert issues European Digital Credentials for Learning (EDCs).

EDCs are made for sharing and verification across borders.

The built-in eIDAS compliance ensures legal recognition.

The digital format makes it easy to adopt and recognise them worldwide.

Contact us

Say hello to Velocert. Creating and issuing digital credentials is now quick and easy. Get started today – it’s simple, seamless and secure.

info@velocert.com

Ready to get started?

See our pricing to see what plan works best for you. Discover how Velocert can help you reward learners, help them showcase their earned skills, and increase your reach.

Stylized Velocert app and certificate